Support Matrix

Monitoring

Agentless monitoring application

List of applications that OpsRamp can monitor from the Gateway.

Agentless Monitoring Application
Applications	Website
ACTIVEMQ	ActiveMQ
ActiveMQ XML	ActiveMQ XML
APACHE_CASSANDRA	Apache Cassandra
Apache Couchdb	Apache Couchdb
APACHE_FLUME	Apache Flume
Apache Solr	Apache Solr
Apache Spark	Apache Spark
APACHE_TOMCAT	Apache Tomcat
APACHE_TOMEE_MICRO_PROFILE	Apache Tomee Micro Profile
APACHE_TOMEE_PLUME	Apache Tomee Plume
APACHE_TOMEE_PLUS	Apache Tomee Plus
APACHE_TOMEE_WEB_PROFILE	Apache Tomee Web Profile
Cockroach Database	Cockroach Databae
Couchbase	Couchbase
DNS provisioning adapter
Elasticsearch	Elasticsearch
Fluentd	Fluentd
FTP	FTP
GLASSFISH	Glassfish
HAProxy	HAProxy
HBASE_MASTER	HBase Master
HBASE_REGIONSERVER	HBase Region Server
HDFS_DATANODE	HDFS Datanode
HDFS_NAMENODE	HDFS Namenode
HTTPD	HTTPD
JETTY	Jetty
JIRA	Jira
KAFKA	Kafka
LIGHTTPD	LightTPD
Memcached Cache Adapter	Memcached Cache Adapter
MONGO_DB	MongoDB
MSSQL	MSSQL
MYSQL	MySQL
Neo4j	Neo4j
Nginx	Nginx
ORACLE_DB	Oracle Database
POSTGRESQL	PostgreSQL
RabbitMQ	RabbitMQ
Radius Authentication Server	Radius Authentication Server
Redis	Redis
RESIN	Caucho Resin
Sybase Database	Sybase Database
URL adapter
YARN_RESOURCEMANAGER	YARN Resource Manager
YARN_NODEMANAGER	YARN Node Manager
ZOOKEEPER_REPLICATED	Zookeeper Replicated
ZOOKEEPER_STANDALONE	Zookeeper Standalone

Microsoft applications

Microsoft Applications
Vendor	Variant
Microsoft	Active Directory
Microsoft	Exchange
Microsoft	Internet Information Service
Microsoft	Lync
Microsoft	SharePoint

Linux applications

Linux Applications
Vendor	Variant
Linux	ActiveMQ
Linux	ActiveMQ XML
Linux	Apache Solr
Linux	Apache
Linux	Cassandra
Linux	Cockroach
Linux	Couchbase
Linux	CouchDB
Linux	Elasticsearch
Linux	Fluentd
Linux	DNS
Linux	Docker
Linux	Hadoop HDFS DataNode
Linux	Hadoop HDFS NameNode
Linux	Hadoop JobTracker
Linux	HAProxy
Linux	HBase
Linux	Kafka
Linux	KafkaConsumer
Linux	Lighttpd
Linux	Memcached
Linux	Mongos
Linux	Monitd
Linux	Neo4j
Linux	Nginx
Linux	PostgresSQL
Linux	RabbitMQ
Linux	RADIUS
Linux	Redis
Linux	Riak
Linux	Spark
Linux	Supervisor
Linux	Sybase
Linux	Tomcat
Linux	URL
Linux	ZooKeeper

Server backup tools

Server Backup Tools
Vendor	Variant
Acronis	Acronis Backup
Asigra	Asigra Cloud Backup
Datto Backup	ShadowProtect Backup
Dell	AppAssure Backup

Microsoft Windows desktop

Microsoft Windows Desktop
Vendor	Variant
Any Microsoft Windows Desktop	Windows 7 and Above

Microsoft Windows server

Microsoft Windows Server
Vendor	Variant
Any Microsoft Windows Server	Windows 2012 and above

Linux server

Linux Server
Vendor	Variant
Linux	Amazon Linux 2012.3
Linux	CentOS 6.x and above
Linux	Fedora 17.x and above
Linux	Oracle Linux 5.3 and above
Linux	RedHat 5.3 and above
Linux	SUSE Linux 11.X and above
Linux	Ubuntu 14.X and above

Hypervisor

Hypervisor
Vendor	Variant
VMware	VMware ESXi Host
Citrix	XenServer

Public clouds

Public Clouds
Vendor	Variant
Amazon	API Gateway
Amazon	Auto Scaling
Amazon	Auto Scaling Groups
Amazon	AWS AppStream
Amazon	AWS AppSync
Amazon	AWS Athena
Amazon	AWS CloudHSM
Amazon	AWS CloudSearch
Amazon	AWS Cognito
Amazon	AWS DocumentDB
Amazon	AWS EventBridge
Amazon	AWS GameLift
Amazon	AWS Glue
Amazon	AWS Guard Duty
Amazon	AWS Inspector
Amazon	AWS Key Management Service (KMS)
Amazon	AWS Lex
Amazon	AWS Elemental MediaConnect
Amazon	AWS Elemental MediaConvert
Amazon	AWS Elemental MediaPackage
Amazon	AWS Elemental MediaTailor
Amazon	AWS managed Streaming for Kafka (MSK)
Amazon	AWS NAT Gateway
Amazon	AWS Neptune
Amazon	AWS OpsWorks
Amazon	AWS SageMaker
Amazon	AWS Transit Gateway
Amazon	AWS Translate
Amazon	Billing Metrics (thru S3)
Amazon	Cloud Provider
Amazon	CloudFront
Amazon	Developer Tools
Amazon	Dynamodb
Amazon	EC2 ContainerService(Cluster)
Amazon	EC2 ContainerService(Service)
Amazon	EC2 Instance
Amazon	Elastic IPs
Amazon	EMR
Amazon	ElastiCache Node
Amazon	ElastiCache
Amazon	Instances
Amazon	IoT
Amazon	Keypairs
Amazon	Kinesis
Amazon	Lightsail
Amazon	Load Balancer
Amazon	Global Secondary Index
Amazon	Gateway Volume
Amazon	Lambda
Amazon	Machine Learning
Amazon	MQ
Amazon	Network Interfaces
Amazon	Placement Groups
Amazon	Redshift
Amazon	RDS
Amazon	Redshift Cluster Node
Amazon	Route 53
Amazon	Security Groups
Amazon	Simple Workflow (SWF)
Amazon	SNS
Amazon	SQS
Amazon	Storage Gateway
Amazon	Volume
Amazon	VPC
Amazon	>VPN
Amazon	Web Application Firewall
Microsoft Azure	Analysis Services
Microsoft Azure	API Management Service
Microsoft Azure	Application Gateways
Microsoft Azure	AppServices
Microsoft Azure	Automation Runbooks
Microsoft Azure	Automation Accounts
Microsoft Azure	Availability Sets
Microsoft Azure	Azure Active Directory
Microsoft Azure	Azure AD B2C
Microsoft Azure	Azure Application Insights
Microsoft Azure	Azure Database MySQL servers
Microsoft Azure	Azure SQL Elastic Pool
Microsoft Azure	Azure Service Bus
Microsoft Azure	Azure Route Table
Microsoft Azure	Azure Traffic Manager Profiles
Microsoft Azure	Azure Virtual Machine Scale Set
Microsoft Azure	Azure Virtual Networks
Microsoft Azure	BatchAccounts
Microsoft Azure	Biztalk Services
Microsoft Azure	CDN (CDN endpoints)
Microsoft Azure	CDN Profiles
Microsoft Azure	Cloud Provider
Microsoft Azure	Cognitive Services Account
Microsoft Azure	Classic Virtual Network
Microsoft Azure	Container Services
Microsoft Azure	Customer Insights Hub
Microsoft Azure	Data Factories
Microsoft Azure	Data Lake Analytics Accounts
Microsoft Azure	Data Lake Store Accounts
Microsoft Azure	Device
Microsoft Azure	Device IoT Hub
Microsoft Azure	Devices Provisioning Services
Microsoft Azure	Disks
Microsoft Azure	DocumentDB Accounts
Microsoft Azure	Elasticpools
Microsoft Azure	Event Hub Namespaces
Microsoft Azure	Express Route Circuits
Microsoft Azure	HDInsight clusters
Microsoft Azure	Hosting Environments
Microsoft Azure	Insights
Microsoft Azure	Insights Autoscale Settings
Microsoft Azure	KeyVaults
Microsoft Azure	Load Balancers
Microsoft Azure	Local Network Gateways
Microsoft Azure	Logic workflows
Microsoft Azure	Machine Learning commitment Plans
Microsoft Azure	Machine Learning Workspaces
Microsoft Azure	Machine Learning Experimentation Accounts
Microsoft Azure	MultiRole Pools
Microsoft Azure	Network Security Groups
Microsoft Azure	Network Connections
Microsoft Azure	Notification Hubs
Microsoft Azure	Notification Hubs Namespaces
Microsoft Azure	Operational Insights Workspaces
Microsoft Azure	Operations Management Solutions
Microsoft Azure	Operating System Disks
Microsoft Azure	Portal Dashboards
Microsoft Azure	PostgreSQL Servers
Microsoft Azure	Public IP Addresses
Microsoft Azure	RecoveryServices Vaults
Microsoft Azure	Redis Caches
Microsoft Azure	Reserved IP address
Microsoft Azure	Resource Groups
Microsoft Azure	RestorePoint Collections
Microsoft Azure	Route Tables
Microsoft Azure	Scheduler Jobcollections
Microsoft Azure	Search Services
Microsoft Azure	Server Farms
Microsoft Azure	Service Fabric clusters
Microsoft Azure	SQL Databases
Microsoft Azure	SQL Managed Instance
Microsoft Azure	SQL Servers
Microsoft Azure	Storage Accounts
Microsoft Azure	Storage Volume
Microsoft Azure	Stream Analytics Streaming Jobs
Microsoft Azure	Traffic Manager Profiles
Microsoft Azure	Traffic Profile Manager
Microsoft Azure	Virtual Machine Scale Sets
Microsoft Azure	Virtual Machines
Microsoft Azure	Virtual Networks
Microsoft Azure	Virtual Network Gateways
Microsoft Azure	Virtual Networks (classic)
Microsoft Azure	VM Images
Microsoft Azure	WebApp
Microsoft Azure	Websites Slots
Microsoft Azure	WorkerPools
Google	AppEngine (Standard/Flex)ServiceVersionInstance
Google	BigData
Google	BigQuery
Google	Bigtable
Google	Compute Engine
Google	Container Engine
Google	Dataflow Job
Google	Dataproc Cluster
Google	Google Compute Engine
Google	Google Cloud Composer
Google	Google Cloud Filestore
Google	Google Cloud Firebase
Google	Google Cloud Memory Store for Redis
Google	Google Cloud Run
Google	Google Cloud TPU
Google	Google Cloud Tasks
Google	Key Management ServiceKeyringKey
Google	Machine Learning EngineModelVersionJob
Google	NetworkingLoadbalancingCloud DNS
Google	Spanner
Google	Storage

Storage

Storage Resources
Vendor	Variant
DELL EMC VNX	VNXe 3100 and 3300 Series, VNX 5100, 5300, 5500, 5700 and 7500, VMAX 10K, 20K and 40K, EMC XtremIO, EMC VPLEX, EMC RPA, CLARiiON
NetApp	FAS Series
Dell	EqualLogic PS Series
HP	LeftHand SAN P400 Series
HP	HP EVA
IBM	Storwize Family
Hitachi	VSP G800 and VSP G200

Switch

Switch Resources
Vendor	Variant
Arista	7000 Series
Brocade	ICX
Brocade	300 SAN Switch
Brocade	VDX Models
Cisco	Cisco MDS 9000 Fabric Switches
Cisco	Cisco Catalyst Switch 2000 series
Cisco	Cisco Catalyst Switch 3000 series
Cisco	Cisco Catalyst Switch 4000 series
Cisco	Cisco Catalyst Switch 4500 series
Cisco	Cisco Catalyst Switch 5000 series
Cisco	Cisco Catalyst Switch 6500 series
Cisco	Cisco Catalyst Stack Switch 3750 series
Cisco	Cisco Catalyst Stack Switch 2960 series
Cisco	Nexus 7000 Series
Cisco	Nexus 6000 Series
Cisco	Nexus 5000 Series
Cisco	Nexus 4000 Series
Cisco	Nexus 3000 Series
Cisco	Nexus 2000 Series
Cisco	Nexus 1000 Series
Dell	PowerConnect 3000 Series
Dell	PowerConnect 6000 Series
HP	24-Port FC Module Series
HP	5120-28C-PWR-EI Series
HP	CN051XJ05R Series
HP	DS-300B Series
HP	Flex-10 Enet Module Series
HP	GbE2c Series
HP	HP-3800S Series
HP	J4813A ProCurve Switch 2524 Series
HP	J4899A Series
HP	J4903A Series
HP	J4904A Series
HP	J8692A Series
HP	3500yl-24G Series
HP	J8693A Series
HP	J8697A Series
HP	J8698A Series
HP	J9086A Series
HP	J9089A Series
HP	J9145A 2910al-24G Series
HP	J9146A Series
HP	J9147A 2910al-48G Series
HP	J9148A Series
HP	J9279A Series
HP	J9311A Series
HP	J9624A Series
HP	J9625A Series
HP	ProCurve Switch 2810-24G Series
HP	V1910-24G Series
HP	V1910-48G Series
Quanta	T1xxx
Quanta	T3xxx
Cisco Meraki	MSxxx - PoE Switch

Router

Router Resources
Vendor	Variant
Cisco Router	800 Series
Cisco Router	1800 Series
Cisco Router	1900 Series
Cisco Router	2800 Series
Cisco Router	2900 Series
Cisco Router	3900 Series
Juniper Network	BX Series
Juniper Network	CTP Series
Juniper Network	E Series
Juniper Network	EX Series
Juniper Network	J Series
Juniper Network	JCS1200 Series
Juniper Network	M Series
Juniper Network	MX Series
Juniper Network	T Series
Cisco Meraki	MXxx Series

Firewall

Firewall Resources
Vendor	Variant
Cisco	5500 and 5500-X Series Next-Generation Firewalls
Cisco	Cisco ASA Series
Cisco	Cisco ASA 1000V Series Cloud Firewall
Cisco	Cisco ASA Next-Generation Firewall Services
Cisco	Cisco IOS Firewall
Cisco	Cisco PIXOS Firewall
Cisco	Cisco Virtual Security Gateway for Nexus 1000V Series Switch
Juniper Networks Series	IDC Series
Juniper Networks Series	ISG Series
Juniper Networks Series	NetScreen/td>
Juniper Networks Series	SRX100 Series Low-End
Juniper Networks Series	SRX210 Series Low-End
Juniper Networks Series	SRX220 Series Low-End
Juniper Networks Series	SRX240 Series Low-End
Juniper Networks Series	SRX550 Series Mid-Range
Juniper Networks Series	SRX650 Series Mid-Range
Juniper Networks Series	SRX1400 Series Mid-Range
Juniper Networks Series	SRX3600 Series High-End
Juniper Networks Series	SRX5600 Series High-End
Juniper Networks Series	SRX5800 Series High-End
Juniper Networks Series	SSG Series
Juniper Networks Series	Unified Access Control
Palo Alto Networks	PA-5XXX Series
Palo Alto Networks	PA-4XXX Series
Palo Alto Networks	PA-3XXX Series
Palo Alto Networks	PA-2XXX Series
Palo Alto Networks	PA-5XX Series
Palo Alto Networks	PA-2XX Series
SonicWall	SonicWall Firewall
WatchGuard	WatchGuard Firewall

Load balancer

Load Balancer Resources
Vendor	Variant
Brocade	Foundry Device
F5 Networks	BIG-IP

Network cloud controller

Network Cloud Controller
Vendor	Variant
Juniper Networks	Contrail Controller
Cradlepoint	Cradlepoint
Cisco Meraki	Cisco Meraki Cloud Controller
NEC	NEC-IP PBX
Cisco	Viptela

WLAN AP and controller

WLAN AP and Controller
Vendor	Variant
Aruba	620-US
Aruba	650
Aruba	3200-US
Aruba	3400-US
Aruba	3600
Cisco	Aironet Access Point 1240 Series
Cisco	ASA Services Module 7600 Series
Meru	MC3000 Series
Cisco Meraki	MR00 Series

Other network and security Resources

Other Network and Security Resources
Vendor	Variant
Barracuda Networks	Web Filter
Blue Coat	ProxySG
Cisco	Contact Center Manager
Check Point	Check Point Safe@Office
Fortinet	FortiGate Performance

VoIP and Unified Communications Manager (UCM)

VoIP and Unified Communications Manager (UCM) Resources
Vendor	Variant
Cisco	Cisco Unified Communications Manager (UCM) version 5.x, 6.x, 7.x, 8.x, 9.x and 10.x series
Cisco	Unified Communications Express (UCME) versions 7.x, 8.x, 9.x and 10.0 series
Cisco	Cisco Unity Connection 7.x, 8.x, 9.x and 10.x series, Cisco Unity Express 7.x and 8.x series
Cisco	Cisco Unified Contact Center Enterprise 7.x, 8.x and 9.x series
Cisco	Cisco Unified Contact Center Express 7.x, 8.x and 9.x series
Cisco	Cisco Presence
Cisco	Voice gateways and routers - Cisco 2600, 3600, and 5300 series routers, Cisco VG200 gateway, Cisco Catalyst 4000 and 6000 switches, Cisco 1750 Gateway, Cisco 810 V3 Gateway, Cisco 7200 Gateway

Converged infrastructure

Converged Infrastructure
Vendor	Variant
Cisco	Unfied Computing System (UCS)

Power

Power
Vendor	Variant
APC Corp	Switched Rack Power Distribution Unit (PDU)
Server Technology	Sentry Switched Cabinet Distribution Unit (CDU)

Printer

Printer
Vendor	Variant
HP	Jet-Direct Print Server and LaserJet CP1525nw

Database

Database
Vendor	Variant
Microsoft	Microsoft SQL
Oracle	MySQL
MongoDB	MongoDB
CouchDB	CouchDB
Couchbase	Couchbase

Configuration management

Antivirus updates

Antivirus Updates
Vendor	Variant
AVG	Antivirus
Avast	Antivirus
eScan	Antivirus
ESET	Antivirus
Kaspersky	Antivirus
McAfee	Antivirus
Microsoft	Security Essentials
Panda	Antivirus
Panda	Panda Endpoint Protection
Sophos	Antivirus
Symantec	Endpoint Protection
Trend Micro	Antivirus
Trend Micro	Deep Security
VIPRE	Business
Webroot	Antivirus

Third-party application updates

Third-party Application Updates
Third-Party Application Updates
7-Zip
Adobe Flash Player
Adobe Reader
CCleaner
CDBurnerXP
Cisco WebEx Connect
Classic Shell
CutePDF
Evernote
FastStone
FileZilla
Foxit Reader
General Image Manipulation Program (GIMP)
Glary
IrfanView
iTunes
Java 7
Java 8
KeePass
Malwarebytes Anti-Malware
Mozilla Thunderbird
MozyHome
Notepad++
PeaZip
Picasa
Pidgin
PrimoPDF
Putty
QuickTime
Safari
SeaMonkey
Skype
Universal Extractor
VNC Server
WinMerge
WinRAR
WinSCP
WinZip
Wireshark
XnView

Operating system patching

Operating System Patching
Vendor	Variant
Linux	CentOS 6.x and above
Linux	RedHat 5.3 and above
Linux	Oracle Linux 5.3 and above
Linux	Ubuntu 13.x and above
Linux	SUSE Linux 11 and above
Windows	For Desktops, Windows 7 and above
Windows	For Servers, Windows 2012 and above

Network configuration backup

Network Configuration Backu
Vendor	Variant
Arista Networks	Switch (EOS) or (ADEOS)
Adtran	Switch (ADTRANOS)
Aruba Networks	WLAN Controller - (ARUBAOS)
A10 Networks	Load Balancers - (ACOS)
Brocade	Network OS - (NOS)
Brocade	Fabric OS - (FOS)
Brocade	Brocade Communications Systems - Switch (IRONWARE)
Cisco	Adaptive Security Appliance - (ASA)
Cisco	Cat5 - (CATOS)
Cisco	Firewall - ASA Series
Cisco	Internetwork Operating System - (IOS)
Cisco	Load Balancer (CISCOACSW)
Cisco	Nexus Switch - (NXOS)
Cisco	PIX Firewall - (PIXOS)
Cisco	Wide Area Application Services OS - (WAAS OS)
Cisco	Wireless LAN Controller WLC - (IOS)
Colubris Networks	WLAN Controller (COS)
Citrix	NetScaler
Dell	Force10
Dell	IronWare
Dell	Switch (DellPC)
Extreme Networks	Switch (ExtremeXOS)
F5 Networks	Load Balancers (F5TMOS)
HP	Fabric OS - (FOS)
HP	ProCurve
Juniper Networks	JunOS
Juniper Networks	Mobility System Software - (MSS)
Juniper Networks	NetScreen ScreenOS
NetApp	Fabric OS - (FOS)
Palo Alto Network	PANOS
IOS	Small Business Switches (SBIOS)
NetApp	Fabric OS - (FOS)
Meru Networks	Wireless LAN Controller (MERUOS)
Vyatta	Vyatta Software
Wind River Systems	VxWorks OS

Others

Integrated Dell Remote Access Controller (iDRAC)

Integrated Dell Remote Access Controller (iDRAC)
Vendor	Variant
Dell	Integrated Dell Remote Access Controller (iDRAC)

HP Integrated Lights-Out iLO

HP Integrated Lights-Out iLO
Vendor	Variant
HP	HP Integrated Lights-Out iLO

Third-party integrations

Available integrations

Available Third-party Integrations
Feature	Variant
Monitoring	Alert Logic
Monitoring	AppDynamics
Monitoring	Datadog
Monitoring	Dynatrace 1.183.1
Monitoring	Elastic Log
Monitoring	Email Alerts
Monitoring	Logz.io
Monitoring	Micro Focus Operations Manager i
Monitoring	New Relic
Monitoring	Nimsoft
Monitoring	Operations Management Suite (OMS)
Monitoring	Oracle Enterprise Manager
Monitoring	Prisma Public Cloud
Monitoring	Prometheus
Monitoring	Pingdom
Monitoring	SignalFX
Monitoring	Site24x7
Monitoring	SolarWinds
Monitoring	Splunk
Monitoring	Stackdriver
Monitoring	Sumo Logic
Monitoring	Sysdig
Monitoring	ThousandEyes
Monitoring	Zabbix
ITSM	Autotask
ITSM	BMC Remedy
ITSM	CA SDM
ITSM	Cherwell
ITSM	ConnectWise
ITSM	Email Requests
ITSM	Freshservice
ITSM	JIRA
ITSM	Manage Engine ServiceDesk Plus
ITSM	REST API
ITSM	ServiceNow
ITSM	Zendesk
Cloud	AWS
Cloud	Azure
Cloud	Google
Cloud	Pure Storage
Other	CyberArk
Other	NEC UNIVERGE PC Pro

Single Sign-On authentication

Single Sign-On Integrations
Feature	Variant
Single Sign-On Authentication	Okta SSO
Single Sign-On Authentication	OneLogin SSO
Single Sign-On Authentication	ADFS
Single Sign-On Authentication	Centrify

Two-factor authentication

2F Authentication
Feature	Variant
Two Factor Authentication	YubiKey
Two Factor Authentication	TOTP
Two Factor Authentication	FIDO U2F

Web browsers

OpsRamp supports the current and previous major releases of Mozilla Firefox, Google Chrome and Microsoft Edge. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version.

Example: Microsoft Edge has released Version 44, then we support Version 44 and 42 (as Microsoft Edge does not have version 43), and there is no support for Version 41.

Web Browsers
Supported Browser	Variant
Mozilla Firefox	Latest shipping releases and the release before the latest shipping release
Google Chrome	Latest shipping releases and the release before the latest shipping release
Microsoft Edge	Latest shipping releases and the release before the latest shipping release

Hypervisor platforms for Gateway

The following hypervisors platforms are supported for deploying the gateway:

VMWare ESXi
Citrix XenServer
Microsoft Hyper-V
Nutanix Acropolis
KVM

Gateway support policy

OpsRamp only supports gateways running firmware with one of these versions:

The latest published version (“N”).
The last version before the latest published version (“N-1”).
The version before the last version (“N-2”).

Note

When new firmware is published, older versions move out of support automatically. Gateways running unsupported firmware, such as “N-3” and older, cannot connect to OpsRamp.

Agent support policy

OpsRamp only supports agents with one of these versions:

The latest published version (“N”).
The last version before the latest published version (“N-1”).
The version before the last version (“N-2”).

When a new agent version is published, older versions move out of support automatically. Unsupported agents, such as “N-3” and older, cannot connect to OpsRamp.