Cisco Contact Center Express - G2 | OpsRamp Documentation

Description

Monitors Cisco Center Express using the Serviceability API based performance counters.

Prerequisites

Ensure that the API is available by accessing the URL https://<server>:8443/perfmonservice/services/PerfmonPort?PerfmonListCounter.

How to Apply: This template is All instance selection based. It will not ask user to select any instance (s) while assigning it to a device.

Metric Parameters

Metric Parameters
Parameter	Description
Frequency	Frequency is the interval in which you want to probe and collect metric data from the target device/resource Frequency is defined in minutes (min).
Warning Threshold	If the metric value satisfies the condition defined along with Warning Threshold value, then a notification is sent to the user.
Critical Threshold	If the metric value satisfies the condition defined along with Critical Threshold value, then a notification is sent to the user.
Alert	The alert value can be set to either Yes or No. If it is Yes, then an alert message is sent to the user.

Metrics

cisco.ccx.disk.queue.length

Metric Details

Metric Details
Applicable for	Device
Description	Represents the average queue length for the requests that were issued to the disk.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	NULL

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator
Critical Threshold
Critical Repeat Count
Alert	No	Yes/No
Graph (Yes/No)	Yes	Yes/No

Note: As Alert is not enabled on the above metric, the fields are left blank.

Sample Output

No graph

cisco.ccx.virtual.mem.usage

Metric Details

Metric Details
Applicable for	Device
Description	Represents the percentage of system virtual memory utilization on the system. The value of the % VM Used counter is equal to the value derived from either of the following two equations: (Total KBytes - Free KBytes - Buffers KBytes - Cached KBytes + Shared KBytes + Used Swap KBytes ) / (Total KBytes + Total Swap KBytes); OR: Used VM KBytes / Total VM KBytes
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	70	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	80	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.replication.state

Metric Details

Metric Details
Applicable for	Device
Description	Displays the state of replication: Thus 0 = Initializing ReplTask thread; 1 = Replication setup script fired from this node; 2 = Replication is good, replication is setup correctly and most of the tables in the database should be in sync for all nodes of the cluster. Please run -- utils dbreplication status -- to see if any tables are out of sync.; 3 = Replication data transfer is bad in the cluster; 4 = Replication Setup didn't succeed. When the counter shows a value of 3, it means replication is bad in the cluster. It doesn't mean that replication is bad on that particular node. It is advised that the user run utils dbreplication status cli to find out where and what exactly is broken.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	NULL

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator	IN_LIST	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	0,1,3,4	0-4
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.db.change.notification.reqs.queued

Metric Details

Metric Details
Applicable for	Device
Description	Represents the number of records from DBCN Queue table.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	NULL

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	100	>100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	200	>200
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.db.change.notification.reqs.queued.mem

Metric Details

Metric Details
Applicable for	Device
Description	Represents the number of change notification requests queued in memory.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	NULL

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	100	>100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	200	>200
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.active.client.connections

Metric Details

Metric Details
Applicable for	Device
Description	Represents the total number of change notification clients.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	NULL

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator
Critical Threshold
Critical Repeat Count
Alert	No	Yes/No
Graph (Yes/No)	Yes	Yes/No

Note: As Alert is not enabled on the above metric, the fields are left blank.

Sample Output

No graph

cisco.ccx.conf.db.used

Metric Details

Metric Details
Applicable for	Device
Description	Amount (%) of space used by Unified CCX Configuration Data.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	80	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	90	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.unified.ccx.repository.db.used

Metric Details

Metric Details
Applicable for	Device
Description	Amount (%) of space used by Unified CCX Repository.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	80	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	90	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.unified.ccx.frascal.used

Metric Details

Metric Details
Applicable for	Device
Description	Amount (%) of space used by Unified CCX Frascal.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	80	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	90	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.mem.util

Metric Details

Metric Details
Applicable for	Device
Description	Represents the percentage of system physical memory utilization on the system. The value of the % Mem Used counter is equal to the value derived from either of the following equations: (Total KBytes - Free KBytes - Buffers KBytes - Cached KBytes + Shared KBytes) / Total KBytes; OR: Used Mem KBytes / Total KBytes.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	70	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	80	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph

cisco.ccx.disk.swap.util

Metric Details

Metric Details
Applicable for	Device
Description	It computes Cisco contact center express disk swap utilization
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator
Critical Threshold
Critical Repeat Count
Alert	No	Yes/No
Graph (Yes/No)	Yes	Yes/No

Note: As Alert is not enabled on the above metric, the fields are left blank.

Sample Output

No graph

cisco.ccx.mem.free

Metric Details

Metric Details
Applicable for	Device
Description	Represents the total amount of memory that is available in the system in kilobytes.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	KB

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator
Critical Threshold
Critical Repeat Count
Alert	No	Yes/No
Graph (Yes/No)	Yes	Yes/No

Note: As Alert is not enabled on the above metric, the fields are left blank.

Sample Output

No graph

cisco.ccx.virtual.mem.free

Metric Details

Metric Details
Applicable for	Device
Description	It computes Cisco contact center express virtual memory free space.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	KB

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator
Warning Threshold
Warning Repeat Count
Critical Operator
Critical Threshold
Critical Repeat Count
Alert	No	Yes/No
Graph (Yes/No)	Yes	Yes/No

Note: As Alert is not enabled on the above metric, the fields are left blank.

Sample Output

No graph

cisco.ccx.disk.util

Metric Details

Metric Details
Applicable for	Device
Description	It computes Cisco contact center express disk utilization.
Category	SOAP API
Collector Type	Gateway
Monitor Name	Cisco Contact Center Express
Unit	%

Possible Inputs

Possible Inputs
Metric	Input Value	Range of Values
Frequency	5	1 – 1440 (mins)
Filter
Warning Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Warning Threshold	70	0-100
Warning Repeat Count	1	1-12
Critical Operator	GREATER_THAN	Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
Critical Threshold	80	0-100
Critical Repeat Count	1	1-12
Alert	Yes	Yes/No
Graph (Yes/No)	Yes	Yes/No

Sample Output

No graph