Description

Monitors Cisco Center Express using the Serviceability API based performance counters.

Prerequisites

Ensure that the API is available by accessing the URL https://<server>:8443/perfmonservice/services/PerfmonPort?PerfmonListCounter.

How to Apply: This template is All instance selection based. It will not ask user to select any instance (s) while assigning it to a device.

Metric Parameters

Metric Parameters
ParameterDescription
Frequency
  • Frequency is the interval in which you want to probe and collect metric data from the target device/resource
  • Frequency is defined in minutes (min).
  • Warning ThresholdIf the metric value satisfies the condition defined along with Warning Threshold value, then a notification is sent to the user.
    Critical ThresholdIf the metric value satisfies the condition defined along with Critical Threshold value, then a notification is sent to the user.
    AlertThe alert value can be set to either Yes or No. If it is Yes, then an alert message is sent to the user.

    Metrics

    cisco.ccx.disk.queue.length

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the average queue length for the requests that were issued to the disk.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.ccx.virtual.mem.usage

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the percentage of system virtual memory utilization on the system. The value of the % VM Used counter is equal to the value derived from either of the following two equations: (Total KBytes - Free KBytes - Buffers KBytes - Cached KBytes + Shared KBytes + Used Swap KBytes ) / (Total KBytes + Total Swap KBytes); OR: Used VM KBytes / Total VM KBytes
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.replication.state

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionDisplays the state of replication: Thus 0 = Initializing ReplTask thread; 1 = Replication setup script fired from this node; 2 = Replication is good, replication is setup correctly and most of the tables in the database should be in sync for all nodes of the cluster. Please run -- utils dbreplication status -- to see if any tables are out of sync.; 3 = Replication data transfer is bad in the cluster; 4 = Replication Setup didn't succeed. When the counter shows a value of 3, it means replication is bad in the cluster. It doesn't mean that replication is bad on that particular node. It is advised that the user run utils dbreplication status cli to find out where and what exactly is broken.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical OperatorIN_LISTEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold0,1,3,40-4
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.db.change.notification.reqs.queued

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the number of records from DBCN Queue table.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold100>100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold200>200
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.db.change.notification.reqs.queued.mem

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the number of change notification requests queued in memory.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold100>100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold200>200
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.active.client.connections

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the total number of change notification clients.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.ccx.conf.db.used

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionAmount (%) of space used by Unified CCX Configuration Data.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold800-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold900-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unified.ccx.repository.db.used

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionAmount (%) of space used by Unified CCX Repository.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold800-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold900-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unified.ccx.frascal.used

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionAmount (%) of space used by Unified CCX Frascal.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold800-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold900-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.mem.util

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the percentage of system physical memory utilization on the system. The value of the % Mem Used counter is equal to the value derived from either of the following equations: (Total KBytes - Free KBytes - Buffers KBytes - Cached KBytes + Shared KBytes) / Total KBytes; OR: Used Mem KBytes / Total KBytes.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.ccx.disk.swap.util

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionIt computes Cisco contact center express disk swap utilization
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.ccx.mem.free

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionRepresents the total amount of memory that is available in the system in kilobytes.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitKB

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.ccx.virtual.mem.free

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionIt computes Cisco contact center express virtual memory free space.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    UnitKB

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.ccx.disk.util

    Metric Details

    Metric Details
    Applicable forDevice
    DescriptionIt computes Cisco contact center express disk utilization.
    CategorySOAP API
    Collector TypeGateway
    Monitor NameCisco Contact Center Express
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph