Description
This template is applicable on Cisco Unity versions 5.x, 7.x and 8.x. Please apply other server level templates (OS/hardware) too on the server. Monitors the Unity server status, ports information and DB replication status. Also monitors the Unity server performance metrics like Memory Utilization, Virtual Memory Usage and statistic metrics like disk queue length, Change notification requests queued in DB, Change notification requests queued in Memory, number of active client connections.
Prerequisites
SNMP should be enabled in end device and device should support CISCO-UNITY-MIB OIDs and SNMP credentials should be attached against the device in portal. Ensure that the API is available by accessing the URL https://<server>:8443/perfmonservice/services/PerfmonPort?PerfmonListCounter, And also add SNMP and SOAP credentials against the device in OpsRamp portal.
Metric Parameters
| Parameter | Description |
|---|---|
| Frequency | Warning Threshold | If the metric value satisfies the condition defined along with Warning Threshold value, then a notification is sent to the user. |
| Critical Threshold | If the metric value satisfies the condition defined along with Critical Threshold value, then a notification is sent to the user. |
| Alert | The alert value can be set to either Yes or No. If it is Yes, then an alert message is sent to the user. |
Metrics
cisco.unity.unity.server.status
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.1.0 |
| Expression | NULL |
| Description | Provides the current state of the local Unity server. Possible values are 1- stopped: The main Cisco Unity process is stopped, 2- starting: The main Cisco Unity process is starting, 3- running: The main Cisco Unity process is in normal operational mode, 4- stopping: The main Cisco Unity process is shutting down. [OID: 1.3.6.1.4.1.9.9.385.1.2.1.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | EQUAL | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 4 | 1-4 |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | EQUAL | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 1 | 1-4 |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
Unity Server Status
cisco.unity.ports.total
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.2.0 |
| Expression | NULL |
| Description | Provides the total number of ports on the local Unity server. [OID: 1.3.6.1.4.1.9.9.385.1.2.2.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity server total ports
cisco.unity.totalactive.ports
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.3.0 |
| Expression | NULL |
| Description | Provides the total number of ports that are currently active with calls. [OID: 1.3.6.1.4.1.9.9.385.1.2.3.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity server total active ports
cisco.unity.total.inboundports
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.4.0 |
| Expression | NULL |
| Description | Provides the total number of ports that are designated to answer incoming calls. [OID: 1.3.6.1.4.1.9.9.385.1.2.4.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity Server Total Inboundports
cisco.unity.active.inboundports
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.5.0 |
| Expression | NULL |
| Description | Provides the number of inbound ports that are currently active with calls. [OID: 1.3.6.1.4.1.9.9.385.1.2.5.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity server active inbound ports
cisco.unity.total.outboundports
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.6.0 |
| Expression | NULL |
| Description | Provides the total number of ports that are designated for outbound calls (includes message notification, MWI dialout and AMIS delivery). [OID: 1.3.6.1.4.1.9.9.385.1.2.6] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity server total outbound ports
cisco.unity.active.outboundports
Metric Details
| Applicable for | Device |
| SNMP OID | 1.3.6.1.4.1.9.9.385.1.2.7.0 |
| Expression | NULL |
| Description | Provides the number of outbound ports that are currently active with calls. [OID: 1.3.6.1.4.1.9.9.385.1.2.7.0] |
| Category | SNMP monitors |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Monitor - SNMP |
| Unit | None |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
Unity server active outbound ports
cisco.unity.mem.util
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.mem.util |
| Expression | NULL |
| Description | Cisco unity memory utilization |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | % |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 70 | 0-100 |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 80 | 0-100 |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
cisco.unity.disk.queue.length
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.disk.queue.length |
| Expression | NULL |
| Description | Cisco unity disk queue length |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | NULL |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
No graph
cisco.unity.change.notify.reqs.db
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.change.notify.reqs.db |
| Expression | NULL |
| Description | Cisco unity change notify requests in db |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | NULL |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 100 | user specific |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 200 | user specific |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
cisco.unity.change.notify.reqs.mem
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.change.notify.reqs.mem |
| Expression | NULL |
| Description | Cisco unity change notify requests queued in memory |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | NULL |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 100 | user specific |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 200 | user specific |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
cisco.unity.active.client.connections
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.active.client.connections |
| Expression | NULL |
| Description | Cisco unity active client connections |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | NULL |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
No graph
cisco.unity.mem.free
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.mem.free |
| Expression | NULL |
| Description | Cisco unity memory free |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | KB |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
No graph
cisco.unity.replication.state
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.replication.state |
| Expression | NULL |
| Description | 0—Initializing. The counter equals 0 when the server is not defined or when the server is defined but the realize template has not completed. 1—The system created replicates of some tables but not all tables. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. 2—Good Replication. 3—Bad Replication. When the counter displays a value of 3, consider replication in the cluster as bad. It does not mean that replication failed on a particular node. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. 4—Replication setup did not succeed. |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | NULL |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | IN_LIST | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 0,1,3,4 | 0-4 |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
cisco.unity.virtual.mem.usage
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.virtual.mem.usage |
| Expression | NULL |
| Description | Cisco unity virtual memory usage |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | % |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 70 | 0-100 |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 80 | 0-100 |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
cisco.unity.virtual.mem.free
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.virtual.mem.free |
| Expression | NULL |
| Description | Cisco unity virtual memory free |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | KB |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
No graph
cisco.unity.disk.swap.util
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.disk.swap.util |
| Expression | NULL |
| Description | Cisco unity disk utilization for swap instance. |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | % |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | ||
| Warning Threshold | ||
| Warning Repeat Count | ||
| Critical Operator | ||
| Critical Threshold | ||
| Critical Repeat Count | ||
| Alert | No | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Note: As Alert is not enabled on the above metric, the fields are left blank.
Sample Output
No graph
cisco.unity.disk.util
Metric Details
| Applicable for | Device |
| SNMP OID | cisco.unity.disk.util |
| Expression | NULL |
| Description | Cisco unity disk utilization |
| Category | SOAP |
| Collector Type | Gateway |
| Monitor Name | Cisco Unity Server - SOAP |
| Unit | % |
Possible Inputs
| Metric | Input Value | Range of Values |
|---|---|---|
| Frequency | 5 | 1 – 1440 (mins) |
| Filter | ||
| Warning Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Warning Threshold | 70 | 0-100 |
| Warning Repeat Count | 1 | 1-12 |
| Critical Operator | GREATER_THAN | Ends with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with |
| Critical Threshold | 80 | 0-100 |
| Critical Repeat Count | 1 | 1-12 |
| Alert | Yes | Yes/No |
| Graph (Yes/No) | Yes | Yes/No |
Sample Output
No graph
Notes:Need to add SNMP and SOAP credentials against the device in OpsRamp portal.