Description

This template is applicable on Cisco Unity versions 5.x, 7.x and 8.x. Please apply other server level templates (OS/hardware) too on the server. Monitors the Unity server status, ports information and DB replication status. Also monitors the Unity server performance metrics like Memory Utilization, Virtual Memory Usage and statistic metrics like disk queue length, Change notification requests queued in DB, Change notification requests queued in Memory, number of active client connections.

Prerequisites

SNMP should be enabled in end device and device should support CISCO-UNITY-MIB OIDs and SNMP credentials should be attached against the device in portal. Ensure that the API is available by accessing the URL https://<server>:8443/perfmonservice/services/PerfmonPort?PerfmonListCounter, And also add SNMP and SOAP credentials against the device in OpsRamp portal.

Metric Parameters

Metric Parameters
ParameterDescription
Frequency
  • Frequency is the interval in which you want to probe and collect metric data from the target device/resource
  • Frequency is defined in minutes (min).
  • Warning ThresholdIf the metric value satisfies the condition defined along with Warning Threshold value, then a notification is sent to the user.
    Critical ThresholdIf the metric value satisfies the condition defined along with Critical Threshold value, then a notification is sent to the user.
    AlertThe alert value can be set to either Yes or No. If it is Yes, then an alert message is sent to the user.

    Metrics

    cisco.unity.unity.server.status

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.1.0
    ExpressionNULL
    DescriptionProvides the current state of the local Unity server. Possible values are 1- stopped: The main Cisco Unity process is stopped, 2- starting: The main Cisco Unity process is starting, 3- running: The main Cisco Unity process is in normal operational mode, 4- stopping: The main Cisco Unity process is shutting down.
    [OID: 1.3.6.1.4.1.9.9.385.1.2.1.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    Unit

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorEQUALEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold41-4
    Warning Repeat Count11-12
    Critical OperatorEQUALEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold11-4
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    Unity Server Status

    Unity Server Status

    cisco.unity.ports.total

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.2.0
    ExpressionNULL
    DescriptionProvides the total number of ports on the local Unity server. [OID: 1.3.6.1.4.1.9.9.385.1.2.2.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity server total ports

    Unity server total ports

    cisco.unity.totalactive.ports

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.3.0
    ExpressionNULL
    DescriptionProvides the total number of ports that are currently active with calls.
    [OID: 1.3.6.1.4.1.9.9.385.1.2.3.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity server total active ports

    Unity server total active ports

    cisco.unity.total.inboundports

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.4.0
    ExpressionNULL
    DescriptionProvides the total number of ports that are designated to answer incoming calls.
    [OID: 1.3.6.1.4.1.9.9.385.1.2.4.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity Server Total Inboundports

    Unity Server Total Inboundports

    cisco.unity.active.inboundports

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.5.0
    ExpressionNULL
    DescriptionProvides the number of inbound ports that are currently active with calls.
    [OID: 1.3.6.1.4.1.9.9.385.1.2.5.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity server active inbound ports

    Unity server active inbound ports

    cisco.unity.total.outboundports

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.6.0
    ExpressionNULL
    DescriptionProvides the total number of ports that are designated for outbound calls (includes message notification, MWI dialout and AMIS delivery). [OID: 1.3.6.1.4.1.9.9.385.1.2.6]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity server total outbound ports

    Unity server total outbound ports

    cisco.unity.active.outboundports

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OID1.3.6.1.4.1.9.9.385.1.2.7.0
    ExpressionNULL
    DescriptionProvides the number of outbound ports that are currently active with calls.
    [OID: 1.3.6.1.4.1.9.9.385.1.2.7.0]
    CategorySNMP monitors
    Collector TypeGateway
    Monitor NameCisco Unity Monitor - SNMP
    UnitNone

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    Unity server active outbound ports

    Unity server active outbound ports

    cisco.unity.mem.util

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.mem.util
    ExpressionNULL
    DescriptionCisco unity memory utilization
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unity.disk.queue.length

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.disk.queue.length
    ExpressionNULL
    DescriptionCisco unity disk queue length
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.unity.change.notify.reqs.db

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.change.notify.reqs.db
    ExpressionNULL
    DescriptionCisco unity change notify requests in db
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold100user specific
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold200user specific
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unity.change.notify.reqs.mem

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.change.notify.reqs.mem
    ExpressionNULL
    DescriptionCisco unity change notify requests queued in memory
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold100user specific
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold200user specific
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unity.active.client.connections

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.active.client.connections
    ExpressionNULL
    DescriptionCisco unity active client connections
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.unity.mem.free

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.mem.free
    ExpressionNULL
    DescriptionCisco unity memory free
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitKB

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.unity.replication.state

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.replication.state
    ExpressionNULL
    Description0—Initializing. The counter equals 0 when the server is not defined or when the server is defined but the realize template has not completed. 1—The system created replicates of some tables but not all tables. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. 2—Good Replication. 3—Bad Replication. When the counter displays a value of 3, consider replication in the cluster as bad. It does not mean that replication failed on a particular node. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. 4—Replication setup did not succeed.
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitNULL

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical OperatorIN_LISTEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold0,1,3,40-4
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unity.virtual.mem.usage

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.virtual.mem.usage
    ExpressionNULL
    DescriptionCisco unity virtual memory usage
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    cisco.unity.virtual.mem.free

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.virtual.mem.free
    ExpressionNULL
    DescriptionCisco unity virtual memory free
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    UnitKB

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.unity.disk.swap.util

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.disk.swap.util
    ExpressionNULL
    DescriptionCisco unity disk utilization for swap instance.
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning Operator
    Warning Threshold
    Warning Repeat Count
    Critical Operator
    Critical Threshold
    Critical Repeat Count
    AlertNoYes/No
    Graph (Yes/No)YesYes/No

    Note: As Alert is not enabled on the above metric, the fields are left blank.

    Sample Output

    No graph

    cisco.unity.disk.util

    Metric Details

    Metric Details
    Applicable forDevice
    SNMP OIDcisco.unity.disk.util
    ExpressionNULL
    DescriptionCisco unity disk utilization
    CategorySOAP
    Collector TypeGateway
    Monitor NameCisco Unity Server - SOAP
    Unit%

    Possible Inputs

    Possible Inputs
    MetricInput ValueRange of Values
    Frequency51 – 1440 (mins)
    Filter
    Warning OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Warning Threshold700-100
    Warning Repeat Count11-12
    Critical OperatorGREATER_THANEnds with, ==, !=, >=, <=, >, <, In Range, Out of range, Equals, Not equals, Equals Ignore Case, Not Equals Ignore Case, Contains, Not contains, Regex match, Regex no match, In string list, Not in string list, In List, Not in list, Starts with
    Critical Threshold800-100
    Critical Repeat Count11-12
    AlertYesYes/No
    Graph (Yes/No)YesYes/No

    Sample Output

    No graph

    Notes:Need to add SNMP and SOAP credentials against the device in OpsRamp portal.