Create problem categories

URL

POST https://{api-url}/api/v2/tenants/{tenantId}/problems/categories

Sample URLs

To create partner-level categories:

https://{api-url}/api/v2/tenants/msp_3/problems/categories

To create client-level categories:

https://{api-url}/api/v2/tenants/client_4/problems/categories

Creating categories and sub-categories helps organize identical problems. This provides clarity and access to granularity of data. For example, a network category could help track how many network-related problems are triggered in a week.

Parameters

Field	Data Type	Description
names	String	Unique name for category. A category would be identified with this name.
parentCategory	String	(Optional) Create a child category under a parent category. This field is mandatory while creating a subcategory. Use the get categories API to retrieve parent categories of the Problem entity type. (A child category is always specific to a parent category.)

Status code

200 OK

Create a parent category

Sample request

{
	"names": ["Network", "Database"]
}

Sample response

[{
		"uniqueId": "SCAT-8d55d25d-b6e1-4609-a001-17c441c02a0a",
		"name": "Network",
		"createdBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"updatedBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"createdDate": "2018-02-09T09:07:53+0000",
		"updatedDate": "2018-02-09T09:07:53+0000"
	},
	{
		"uniqueId": "SCAT-c67672dd-3d5a-4fe3-8f76-3d63747263ee",
		"name": "Database",
		"createdBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"updatedBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"createdDate": "2018-02-09T09:07:54+0000",
		"updatedDate": "2018-02-09T09:07:54+0000"
	}
]

Create child categories

Sample request

{
	"names": ["VPN", "Wireless"],
	"parentCategory": {
		"uniqueId": "SCAT-8d55d25d-b6e1-4609-a001-17c441c02a0a",
		"name": "Network"
	}
}

Sample response

[{
		"uniqueId": "SCAT-3c979305-d092-47b1-bbd8-7a8570d0c3d2",
		"name": "VPN",
		"parentCategory": {
			"uniqueId": "SCAT-8d55d25d-b6e1-4609-a001-17c441c02a0a",
			"name": "Network"
		},
		"createdBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"updatedBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"createdDate": "2018-02-09T09:14:13+0000",
		"updatedDate": "2018-02-09T09:14:13+0000"
	},
	{
		"uniqueId": "SCAT-1242b7a8-eb31-40d7-b271-1186559384b0",
		"name": "Wireless",
		"parentCategory": {
			"uniqueId": "SCAT-8d55d25d-b6e1-4609-a001-17c441c02a0a",
			"name": "Network"
		},
		"createdBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"updatedBy": {
			"id": "USR0001202764",
			"loginName": "John_Smith",
			"lastName": "Smith",
			"firstName": "John",
			"email": "john.smith@myorganization.com"
		},
		"createdDate": "2018-02-09T09:14:15+0000",
		"updatedDate": "2018-02-09T09:14:15+0000"
	}
]