URL
GET https://{api-url}/api/v2/tenants/{tenantId}/serviceRequests/{serviceRequestId}Sample URLs
https://{api-url}/api/v2/tenants/client_1000/serviceRequests/SRQ0000001113Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).
Sample response
{
"id": "SRQ0000001113",
"subject": "Renewal of Windows License",
"description": "Windows license is expiring soon, need to renew the license.",
"status": "Resolved",
"oldStatus": "Open",
"priority": "High",
"oldPriority": "Low",
"requester": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"assignedUser": {
"id": "USR0000000011",
"loginName": "brocade.Inc",
"lastName": "Inc Admin",
"firstName": "Brocade",
"email": "brocade@gmail.com"
},
"assigneeGroup": {
"id": 5,
"name": "Brocade Inc Users",
"description": "Brocade Partner Users"
},
"resources": [{
"id": "481af404-33a6-4d61-af77-c483ca6641fa",
"name": "VTHLPT1000",
"type": "DEVICE"
},
{
"id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
"name": "VTH-SERVICES",
"type": "SERVICE"
},
{
"id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
"name": "VTH-ADMIN-DEVS",
"type": "DEVICE_GROUP"
}
],
"extTicketId": "VNXC0090344",
"customFields": [{
"id": "UDF0000003808",
"classCode": "SERVICEREQUEST",
"displayLabel": "text field",
"name": "text_field_3808",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "all partners",
"value": "available",
"defaultValue": ""
},
{
"id": "UDF0000003810",
"classCode": "SERVICEREQUEST",
"displayLabel": "numeric",
"name": "numeric_3810",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "testing numeric",
"value": "120",
"defaultValue": ""
},
{
"id": "UDF0000003790",
"classCode": "SERVICEREQUEST",
"displayLabel": "drop-down-api-lab",
"name": "drop_down_api_lab_3790",
"fieldType": "TYPE_DROPDOWN",
"mandatory": false,
"editable": true,
"description": "Test case",
"options": [{
"label": "first",
"value": "1"
},
{
"label": "second",
"value": "2"
}
],
"value": "1",
"defaultValue": "",
"selectedOption": {
"label": "first",
"value": "1"
}
},
{
"id": "UDF0000003791",
"classCode": "SERVICEREQUEST",
"displayLabel": "text-api-lab",
"name": "text_api_lab_3791",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "test case for text field",
"value": "request custom field - text-updated",
"defaultValue": "Test Text"
},
{
"id": "UDF0000003792",
"classCode": "SERVICEREQUEST",
"displayLabel": "multi line text-api-lab",
"name": "multi_line_text_api_lab_3792",
"fieldType": "TYPE_TEXTAREA",
"mandatory": false,
"editable": true,
"description": "test case for multi line text",
"value": "text",
"defaultValue": "multi \nline \ntext"
},
{
"id": "UDF0000003793",
"classCode": "SERVICEREQUEST",
"displayLabel": "Numeric-api-lab",
"name": "numeric_api_lab_3793",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "numeric test case",
"value": "1",
"defaultValue": "1"
},
{
"id": "UDF0000003794",
"classCode": "SERVICEREQUEST",
"displayLabel": "checkbox-api-lab",
"name": "checkbox_api_lab_3794",
"fieldType": "TYPE_CHECKBOX",
"mandatory": false,
"editable": true,
"description": "test case for check box",
"options": [{
"label": "yes",
"value": "1"
}],
"value": "1",
"defaultValue": "0",
"selectedOption": {
"label": "yes",
"value": "1"
}
},
{
"id": "UDF0000003795",
"classCode": "SERVICEREQUEST",
"displayLabel": "Date-ap-lab",
"name": "date_ap_lab_3795",
"fieldType": "TYPE_DATE",
"mandatory": false,
"editable": true,
"description": "test case for date field",
"value": "2016-02-26T00:00:00+0000",
"defaultValue": "2016-02-26T00:00:00+0000"
},
{
"id": "UDF0000003796",
"classCode": "SERVICEREQUEST",
"displayLabel": "dateTime-api-lab",
"name": "datetime_api_lab_3796",
"fieldType": "TYPE_DATETIME",
"mandatory": false,
"editable": true,
"description": "test case for Date and time",
"value": "2016-02-26T12:13:00+0000",
"defaultValue": "2016-02-26T12:13:00+0000"
}
],
"cc": "brocade@gmail.com, escalationmails@gmail.com",
"ticketArisedTime": "",
"createdUser": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"reason": "Done, Hence moving service request to resolved",
"category": {
"id": 14,
"name": "Service Urgency Level"
},
"alertIds": [],
"reOpenCount": 0,
"createdDate": "2016-07-24T11:02:53+0000",
"allowedStatus": [{
"id": "1",
"name": "New",
"reasonsEnabled": false,
"reasonsDefined": false
},
{
"id": "2",
"name": "Open",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "3",
"name": "Pending",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "5",
"name": "Closed",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "6",
"name": "On Hold",
"reasonsEnabled": true,
"reasonsDefined": false
}
],
"client": {
"id": 8,
"uniqueId": "client_8",
"name": "Brocade Lab",
"activated": true
},
"subCategory": {
"id": 17,
"name": "High"
},
"updatedDate": "2016-08-12T07:47:46+0000",
"priorityUpdatedBy": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"priorityUpdatedDate": "2016-08-12T07:47:15+0000",
"statusUpdatedBy": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"statusUpdatedDate": "2016-08-12T07:47:46+0000",
"resolvedDate": "2016-08-12T07:47:46+0000",
"slaDetails": {
"resolutionTime": 1629879,
"responseTime": 1629892,
"responseBreach": false,
"resolutionBreach": false,
"responseBreachDate": "",
"resolutionBreachDate": ""
},
"source": "PORTAL",
"serviceCatalogItemId": "0",
"statusFlow": [{
"status": "New",
"timeSpent": 1492634,
"createdDate": "2016-07-25T12:42:19+0000",
"updatedBy": {
"loginName": "John.Smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.s@domain.com"
}
},
{
"status": "Resolved",
"reason": "Resolving as fixed",
"notes": "resolution summary",
"timeSpent": 18,
"createdDate": "2016-08-11T19:19:33+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "smith",
"firstName": "john",
"email": "sample@gmail.com"
}
},
{
"status": "Open",
"timeSpent": 27,
"reason": "Re-opening as per comments",
"createdDate": "2016-08-11T19:19:51+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "smith",
"firstName": "john",
"email": "sample@gmail.com"
}
},
{
"status": "Resolved",
"reason": "Done, Hence moving service request to resolved",
"notes": "resolution summary",
"createdDate": "2016-08-12T07:47:46+0000",
"updatedBy": {
"id": "USR0000000018",
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "SP",
"email": "sample@gmail.com"
}
}
],
"attachedRequests": [{
"id": "INC0000001340"
},
{
"id": "INC0000001341"
},
{
"id": "INC0000001345"
},
{
"id": "INC0000001366"
}
],
"knowledgeArticleIds": [25, 16],
"attachedArticles": [{
"id": 25,
"subject": "Frequently Asked Questions on Windows License"
},
{
"id": 16,
"subject": "Updated Windows Version"
}
]
}