URL
GET https://{api-url}/api/v2/tenants/{tenantId}/timeBoundRequests/{timeBoundRequestId}Sample URLs
https://{api-url}/api/v2/tenants/client_1000/timeBoundRequests/TBT0000010422NA indicates that the value is not applicable.
Status code
200 OK
Sample response
{
"id": "TBT0000010422",
"subject": "Junk data should be truncated from repository",
"description": "Required to detect, validate and truncate the unwanted data.",
"status": "Resolved",
"oldStatus": "On-Hold",
"priority": "High",
"oldPriority": "Low",
"requester": {
"loginName": "john.rivers",
"lastName": "rivers",
"firstName": "John",
"email": "john.r@domain.com"
},
"assignedUser": {
"id": "USR0000000011",
"loginName": "admin.user",
"lastName": "user",
"firstName": "admin",
"email": "admin.userA@domain.com"
},
"assigneeGroup": {
"id": 5,
"name": "Brocade Inc Users",
"description": "Brocade Partner Users"
},
"resources": [{
"id": "481af404-33a6-4d61-af77-c483ca6641fa",
"name": "VTHLPT1000",
"type": "DEVICE"
},
{
"id": "SGP-7adf3762-f310-4c14-9ecd-443eb7c6c208",
"name": "VTH-SERVICES",
"type": "SERVICE"
},
{
"id": "DGP-8d44a504-fd4b-4a78-ba34-2dfdf3ffb85e",
"name": "VTH-ADMIN-DEVS",
"type": "DEVICE_GROUP"
}
],
"customFields": [{
"id": "UDF0000003808",
"classCode": "ACSTICKET",
"displayLabel": "text field",
"name": "text_field_3808",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "all partners",
"value": "available",
"defaultValue": ""
},
{
"id": "UDF0000003810",
"classCode": "ACSTICKET",
"displayLabel": "numeric",
"name": "numeric_3810",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "testing numeric",
"value": "120",
"defaultValue": ""
},
{
"id": "UDF0000003790",
"classCode": "ACSTICKET",
"displayLabel": "drop-down-api-lab",
"name": "drop_down_api_lab_3790",
"fieldType": "TYPE_DROPDOWN",
"mandatory": false,
"editable": true,
"description": "Test case",
"options": [{
"label": "first",
"value": "1"
},
{
"label": "second",
"value": "2"
}
],
"value": "1",
"defaultValue": "",
"selectedOption": {
"label": "first",
"value": "1"
}
},
{
"id": "UDF0000003791",
"classCode": "ACSTICKET",
"displayLabel": "text-api-lab",
"name": "text_api_lab_3791",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "test case for text field",
"value": "request custom field - text-updated",
"defaultValue": "Test Text"
},
{
"id": "UDF0000003792",
"classCode": "ACSTICKET",
"displayLabel": "multi line text-api-lab",
"name": "multi_line_text_api_lab_3792",
"fieldType": "TYPE_TEXTAREA",
"mandatory": false,
"editable": true,
"description": "test case for multi line text",
"value": "text",
"defaultValue": "multi \nline \ntext"
},
{
"id": "UDF0000003793",
"classCode": "ACSTICKET",
"displayLabel": "Numeric-api-lab",
"name": "numeric_api_lab_3793",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "numeric test case",
"value": "1",
"defaultValue": "1"
},
{
"id": "UDF0000003794",
"classCode": "ACSTICKET",
"displayLabel": "checkbox-api-lab",
"name": "checkbox_api_lab_3794",
"fieldType": "TYPE_CHECKBOX",
"mandatory": false,
"editable": true,
"description": "test case for check box",
"options": [{
"label": "yes",
"value": "1"
}],
"value": "1",
"defaultValue": "0",
"selectedOption": {
"label": "yes",
"value": "1"
}
},
{
"id": "UDF0000003795",
"classCode": "ACSTICKET",
"displayLabel": "Date-ap-lab",
"name": "date_ap_lab_3795",
"fieldType": "TYPE_DATE",
"mandatory": false,
"editable": true,
"description": "test case for date field",
"value": "2016-02-26T00:00:00+0000",
"defaultValue": "2016-02-26T00:00:00+0000"
},
{
"id": "UDF0000003796",
"classCode": "ACSTICKET",
"displayLabel": "dateTime-api-lab",
"name": "datetime_api_lab_3796",
"fieldType": "TYPE_DATETIME",
"mandatory": false,
"editable": true,
"description": "test case for Date and time",
"value": "2016-02-26T12:13:00+0000",
"defaultValue": "2016-02-26T12:13:00+0000"
}
],
"cc": "support.admin@myorganization.com, teamA@myorganization.com",
"ticketArisedTime": "",
"createdUser": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"reason": "On hold TBR",
"alertIds": [],
"reOpenCount": 0,
"createdDate": "2016-08-12T08:30:18+0000",
"consoles": [{
"consoleProtocol": "SSH",
"type": "MANAGEMENTCONSOLE",
"options": "CLIPBOARDACCESS"
},
{
"consoleProtocol": "RDP",
"type": "ADMINCONSOLE"
}
],
"participantUsers": [{
"id": "USR0000000011",
"loginName": "brocade.Inc"
},
{
"id": "USR0000000013",
"loginName": "brocade.PAdmin@gmail.com"
}
],
"allowedStatus": [{
"id": "1",
"name": "New",
"reasonsEnabled": false,
"reasonsDefined": false
},
{
"id": "2",
"name": "Open",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "3",
"name": "Pending",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "4",
"name": "Resolved",
"reasonsEnabled": true,
"reasonsDefined": true
},
{
"id": "5",
"name": "Closed",
"reasonsEnabled": true,
"reasonsDefined": true
}
],
"client": {
"id": 8,
"uniqueId": "client_8",
"name": "Brocade Lab",
"activated": true
},
"updatedDate": "2016-08-12T08:30:53+0000",
"priorityUpdatedBy": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"priorityUpdatedDate": "2016-08-12T08:30:41+0000",
"statusUpdatedBy": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "OpsRamp",
"email": "escalationmails@gmail.com"
},
"statusUpdatedDate": "2016-08-12T08:30:53+0000",
"slaDetails": {
"resolutionTime": 23,
"responseTime": 0,
"responseBreach": false,
"resolutionBreach": false,
"responseBreachDate": "",
"resolutionBreachDate": ""
},
"source": "PORTAL",
"schedule": {
"type": "one-time",
"startTime": "2016-08-14T18:00:00+0000",
"endTime": "2016-08-30T19:00:00+0000"
},
"statusFlow": [{
"status": "New",
"timeSpent": 1492634,
"createdDate": "2016-07-25T12:42:19+0000",
"updatedBy": {
"loginName": "John.Smith",
"lastName": "Smith",
"firstName": "John",
"email": "sample@gmail.com"
}
},
{
"status": "Resolved",
"reason": "Resolving as fixed",
"notes": "resolution summary",
"timeSpent": 18,
"createdDate": "2016-08-11T19:19:33+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "smith",
"firstName": "john",
"email": "sample@gmail.com"
}
},
{
"status": "Pending",
"timeSpent": 13,
"reason": "Waiting for customer inputs",
"createdDate": "2016-11-22T10:04:31+0000",
"updatedBy": {
"id": "USR0000000018",
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "SP",
"email": "sample@gmail.com"
}
},
{
"status": "On Hold",
"reason": "On hold TBR",
"createdDate": "2016-11-22T10:04:44+0000",
"updatedBy": {
"id": "USR0000000018",
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "SP",
"email": "sample@gmail.com"
}
}
],
"knowledgeArticleIds": [22, 13],
"attachedArticles": [{
"id": 22,
"subject": "Temporary Internet Files"
},
{
"id": 13,
"subject": "Setup Log Files"
}
]
}