Create urgency

URL

POST https://{api-url}/api/v2/tenants/{tenantId}/incidents/urgencies

Sample URLs

To create a partner-level urgency:

https://{api-url}/api/v2/tenants/msp_3/incidents/urgencies

To create a client-level urgency:

https://{api-url}/api/v2/tenants/client_4/incidents/urgencies

Urgency defines how quickly a resolution is expected following an incident before it has high impact on the process.

Parameters

Status code

200 OK

Sample request

{
	"name" : "SJ Server Down-Critical",
	"description" : "Servers in site SJ are down. Need to resolve the issue immediately."
}

Sample response

{
	"uniqueId": "SURG-47b0fa08-8639-41e7-9c86-175c947ae782",
	"name": "SJ Site Server Down-Critical",
	"description": "Servers in site SJ are down. Need to resolve the issue immediately.",
	"createdBy": {
		"loginName": "John.Smith",
		"lastName": "Smith",
		"firstName": "John",
		"email": "john.smith@myorganization.com"
	},
	"updatedBy": {
		"loginName": "John.Smith",
		"lastName": "Smith",
		"firstName": "John",
		"email": "john.smith@myorganization.com"
	},
	"createdDate": "2017-12-14T08:53:32+0000",
	"updatedDate": "2017-12-14T08:53:32+0000"
}