Dynatrace

Introduction

Dynatrace monitors the response times and performance experienced in mobile and desktop browsers.

OpsRamp configuration

Configuration involves the following:

Installing the integration.
Configuring the integration.

Step 1: Install the integration

To install:

Select a client from the All Clients list.
Go to Setup > Integrations > Integrations.
From Available Integrations, select Monitoring > Dynatrace.
Click Install.

Step 2: Configure the integration

To configure the integration:

From the API tab, provide the following:
- Authentication: Copy Tenant Id, Token and Webhook URL for configuration. These settings are used for creating an HTTP Request template.
- Map Attributes: Provide the mapping information for the third-party.
From the Monitoring of Integration tab, click Assign Templates.
From the Audit Logs, set up audit log criteria and time frame.

Configuring the map attributes

To configure the mapping attributes:

Select the required OpsRamp property from the drop-down.
Click Add Mapping Attributes to map attributes for the specific OpsRamp alert property.
Click + to define the mappings.
From Create Alert Mappings on Status, define the mappings, parsing conditions, and default values, and Save.

The following table shows the attribute mappings.

Property Mappings
Third-Party Entity	OpsRamp Entity	Third-Party Property	OpsRamp Property	Third-Party Property Value	OpsRamp Property Value
Alert	ALERT	ProblemSeverity	alert.currentState	AVAILABILITY	Ok
Alert	ALERT	ProblemSeverity	alert.currentState	ERROR	Critical
Alert	ALERT	ProblemSeverity	alert.currentState	PERFORMANCE	Info
Alert	ALERT	ProblemSeverity	alert.currentState	RESOURCE_CONTENTION	Warning
Alert	ALERT	ProblemDetailsText	alert.description	NA	NA
Alert	ALERT	ImpactedEntity	alert.deviceName	NA	NA
Alert	ALERT	ProblemImpact	alert.serviceName	mytest	Test
Alert	ALERT	State	alert.subject	NA	NA

Notes

You can modify the attributes at any time.
You need not follow the same mappings.

Dynatrace configuration

Configuration involves:

Configuring alerts
Configuring alerting profiles

Step 1: Configure alerts

To configure alerts:

Log into Dynatrace Admin UI.
Go to Integrations > Problem Notification, select + Set up notification and provide the following:
- Name
- Webhook URL: Paste the Webhook URL that you generated from OpsRamp inbound configuration.
- Custom payload: Provide the payload.
- Default for Alert Profiling
Click Send test notification.

Note

The Set up notifications screen helps Dynatrace integrate with other notification systems.
The Custom Integration area displays a problem notification setup screen.
The ImpactedEntities and ProblemDetailsJSON values are JSON data types and must not have quotes around them.
The Save button is displayed only if send test notification is successful.

Sample payload

{ 
    "State": "OPEN",
    "ProblemID": "999",
    "ProblemTitle": "Dynatrace problem notification test run",
    "ImpactedEntity": "Myhost1, Myservice1",
    "ProblemSeverity": "PERFORMANCE",
    "ProblemDetailsText": "Dynatrace problem notification test run details",
    "ProblemImpact": "INFRASTRUCTURE"
}

Step 2: Configure alerting profiles

To create filtering rules using alerting profiles.

Go to Dynatrace Home Settings > Alerting.
Select Alerting Profiles, enter a name and click Create.
On the <Test 1> page, create the required alerting rule and event filter and click Done.