ServiceNow Overview

Introduction

ServiceNow is a software platform which supports IT Service Management (ITSM) and helps automate IT Business Management (ITBM).

The following methods are available for integration:

Standard method from OpsRamp: Configuration is performed manually.
ServiceNow Store: Configuration is customizable for specific requirements.

Note

If ServiceNow London (or higher) version is used, the ServiceNow Store method is recommended for ServiceNow version London (or later). The Standard method is recommended for earlier versions.

Types of integrations

ServiceNow integration with OpsRamp is a bi-directional integration. OpsRamp provides the following two types of integration with ServiceNow:

Incident Integration: View an OpsRamp incident in ServiceNow (and vice versa).
CMDB Integration: Integrate OpsRamp Resources with third-party Configuration Item (CI) entities.

Important

The document describes how to complete ServiceNow Integration for inbound and outbound configurations. Inbound or outbound configurations can be created separately.