How to verify the connection status for both Agent and Gateway?

The connection status of agent and gateway needs to be in the active status. To test connection status, from the installed agent or gateway verify the access to:

  • OpsRamp server
  • Browser DNS names or IP addresses
  • Telnet IP port

How to add credentials for different Consoles?

For the Console types, SSH, Telnet, and RDP, you need to create credentials. To add a credential, navigate to Infrastructure, Devices, Target Device, Credentials, click Add, and select Type (RDP, Telnet, or SSH). The table below describes the type of credentials required for respective types.

Credentials for Consoles
Console TypeCredential UsageDetails
SSHUsername and PasswordEnter username and password
SSH with certificateCertificateUse the key/certificate
TelnetUsername and PasswordEnter username and password
RDPUsername and PasswordEnter username and password with options related to NLA login with or without domain or computer name.

Why to choose a browser console over a Java console?

Launch a remote console on a browser that does not require any more add-in installations. There is no requirement to install Java 8, or Java 8.x on your device.

How long are the console recording activity files stored?

Console recording activities are stored for 180 days from the date of recording.

Will the audit recording formats of Java be available after 9.0.0?

Yes, the Java consoles audit recordings will be available according to the data retention policy. For more information, see Data retention policies.

I am unable to launch the RDP console even after adding RDP console on the device.

Enable the RDP console on the device. If the console is not enabled, try again.

Does console recording has any limit on file size?

There is no file size limitation for console recordings.

What is the size of a console recording?

The file size can be large for VNC and RDP recordings. Text-based operations (such as in Secure Shell and Telnet recordings) may have much smaller file sizes.

Data size ranging between 250 MB and 450 MB is the recommended size for data transfers.

What is the automatic disconnect time for the open remote session?

It is highly recommended not to leave a session open. Open sessions are associated with the time-out for a user platform login.

Can I paste a URL in a different browser or tab of the same browser?

No, a URL cannot be pasted neither in a different browser nor in a different tab of the same browser. A browser session is active in the browser’s tab that was first opened. Any attempt to open in a different browser or tab, disconnects the remote connection. This is a security precaution.

How do I save the commands executed on a terminal of a remote device?

Browser consoles do not offer a direct way to save the executed commands to a file. Use the clipboard to select text from the terminal and save it to a file.

What are the underlying protocols used in transferring files/data in Java and browser consoles?

For Java consoles, the underlying protocol is TCP sockets along with SSH and FTP. For browser consoles, the protocol is Websockets with HTTP upload.

What are the audit recording formats of Java and browser consoles?

For Java consoles, audit recordings use a proprietary format. For browser consoles, audit recordings are converted to M4V format.

Is RDP with NLA (Network level authentication) supported for console access?

Based on the preferences of the target machine, RDP with NLA is supported.