Java consoles allow you to access a remote server using a Java-based plugin.

Note: OpsRamp recommends using Browser Console. For any questions related to Java Console, contact OpsRamp Support.


The following prerequisites are required for the Java plugin:

  • Java version 8.x or later (Oracle JDK)
  • Oracle JRE has to be installed
  • Agent and gateway versions 4 (or higher).

Types of supported protocols

The types of supported protocols supported by the Java console are the following:

  • RDP
  • SSH
  • Telnet
  • TeamViewer (if installed TeamViewer integration)
  • NEC UNIVERGE PC PRO (If installed NEC UNIVERGE PC PRO integration)

Key highlights

The Java console provides the following key features:

  • Playback console session recording
  • Clipboard access
  • Data transfer
  • Multi-console launch

Adding Java consoles

Add the details of the remote device to launch a console.

Launching Java consoles

To launch a Java console:

  1. Select a client from the All Clients list.

  2. Go to Infrastructure and select the category associated to the target resource.

  3. Click the resource name to launch a Java console.

  4. From the resource Overview page, click the Consoles button.

  5. From the console list, click the Java console icon associated with the console name and download a .jnlp file.

    Launch a Java Console

    Launch a Java Console

  6. Download and open the .jnlp file.

  7. From the Console Login page, enter the Ticket ID/Alert ID.

  8. For Activity Log Note, enter any comments for the RDP console activity (optional).

  9. Enter the Username and Password.
    Note: Username and Password fields are disabled when adding a console.

  10. Click OK.

The RDP console is successfully launched.

Disconnecting Java consoles

To disconnect a Java console:

  1. From the Java console window, click Close (“X”) icon.
  2. Click Yes.

The session is disconnected.