In this section
Managing Service Desk
Describes Service Desk and how to setup and use the interface.
Managing Change Requests
Change is a request for implementation of an adjustment in the existing system.
Managing Incidents
Incidents are an interruption or failure in service.
Managing Problem Entities
Describes how to manage problem entities.
Managing Service Level Agreements
Describes Service Level Agreements (SLAs) and how to configure SLAs.
Managing Service Requests
Describes how to configure service request settings, create and manage service requests.
Managing Tasks
Describes how to configure, create, and manage tasks.