In this section

Managing Service Desk

Describes Service Desk and how to setup and use the interface.

Managing Change Requests

Change is a request for implementation of an adjustment in the existing system.

Managing Incidents

Incidents are an interruption or failure in service.

Managing Problem Entities

Describes how to manage problem entities.

Managing Service Level Agreements

Describes Service Level Agreements (SLAs) and how to configure SLAs.

Managing Service Requests

Describes how to configure service request settings, create and manage service requests.

Managing Tasks

Describes how to configure, create, and manage tasks.

Managing Time Bound Entities