In this section
Describes Service Desk and how to setup and use the interface.
Change is a request for implementation of an adjustment in the existing system.
Incidents are an interruption or failure in service.
Describes how to manage problem entities.
Describes Service Level Agreements (SLAs) and how to configure SLAs.
Describes how to configure service request settings, create and manage service requests.
Describes how to configure, create, and manage tasks.