A roster is a grouping of users according to when they are available to attend to alerts or incidents.

Creating rosters

Roster is a list of users with their schedule of duties within an organization.

  1. Select a client from the All Clients list.
  2. Select Setup > Rosters.
  3. Click the Add button to add a new roster and provide the following:
    • Name and Description.
    • Shifts Include Users From: Organization which the users of shift belong to.
      • A roster can have shift users belong to only a partner organization or only a specific client organization.
      • Provide shift name and schedule details.
      • Select Users - You can select the users from User > User groups.
      • Once users are selected, click Select
      • Add a required number of shifts to the roster and click Create.
Create Roster

Create Roster