Introduction
Alerts are pre-configured messages that are triggered when a change happens in monitoring.
Configuring alert actions
To configure an alert action:
- Select a client from the All Clients list.
- Go to Alerts, select the required alert ID.
- From the Action/Status column, click Select drop-down and select the required action.
To snooze an alert from a specific duration:- From the Suppress alert window, select Snooze alert for x minutes.
- (Mandatory)Provide the time.
- Enter a comment for the action.The selected status appears in the Action/Status column on the Alerts browser page.
Note
To set the **Time** value is mandatory for the snooze action.
Creating alert views
Alert views enable users to view alerts with certain attributes. An alert view can be a private or a shared view. For example, in an organization, a network administrator can create an alert view to display only network-related alerts and share the view across users in the organization.
- Shared View: Allow other users in the organization to access the view. Only users with similar roles and permissions can access the shared alert views.
- Private View: Set the view as Private for the view to be accessible only to the view creator.
To create an alert view:
- Select a client from the All Clients list.
- Select Alerts > Manage Views.
- Click Add, select the alert attributes, and Save.
- Provide the view name and view type.
- Default View: Sets a view as default view. Default views are private and are restricted to the view creator.
- Shared View: Allows users within an organization to access the view.
Creating alert reports
Alerts report displays a list of alerts triggered during a specified time period.
- Select a client from the All Clients list.
- Select Reports > Add > Alert Report.
- Select the attributes and click Generate Now to fetch the list of reports relevant to the filtered attributes.
- Click Apply Schedule to generate the alerts report at a specific time.
Filtering alerts by attribute
to find alerts that have certain attributes, view attributes by attribute filtering.
To filter alerts by attribute:
- From All Clients, select a client.
- Select Alerts > Manage Views.
- Click Add and select the required attribute.
- Click Apply for a one time view of the filtered alerts.
- Click Save to save the view.
To filter for alerts that are triggered when resources are down:
- Select Special Attributes > Availability.
- Click Apply.