Configuring Patch Notifications

Introduction

OpsRamp provides you the privilege to select users to receive alerts and Email notifications after Patch Scan, Patch Installation, and Patch Approvals.

Configuring patch notification

You can receive email notifications about patch scans and patch installations. The summary includes key information on the outcomes of the job such as the number of devices successfully scanned, number missing patches, and number devices with failed patch installations.

To configure notifications:

1. Select a client from the All Clients list.
2. Go to Automation > Patch Management> Patch Configuration and click Add.
3. From Add Patch Configuration, provide the following:
   • Select Client
   • Patch Configuration Name: Refers to the name for the patch ready for installation.
   • Description: Refers to the details about the patch.
   • Apply To: Apply the patch to Desktops or Servers.
   • Resource Groups: To apply patches to Windows and Linux devices in the resource groups.
4. After providing the basic details, provide the following:
   • Assign Devices
   • Approval Type
   • Reboot Options
   • Patching Schedule
5. From the Patching Schedule section, click Add Users to choose users to receive email notifications.
6. Click Finish.

Configuring patch job notification

You can assign users to receive email notifications about missing patches while creating patch jobs.

To configure patch job notifications:

1. Select a client from the All Clients list.
2. Go to Automation > Jobs > Jobs List and click Create.
3. From the Add Job screen, provide the following:
   • Job Details
   • Job Schedule
4. From the Job Schedule section, click Add Users to choose users to receive email notifications.
5. Click Save.

Viewing patch approval notification

The notifications related to patch Approvals are sent to the primary email configured on the My Profile page. The notification is sent immediately after approving the selected patches.

Viewing patch alerts

OpsRamp generates the following types of alerts during patch scan, configuration, and approvals.

• Initiate: Patch scan is initiated.
• Search: Missing Patches are found and approved.
• Download initiated: Patches are downloaded from the Microsoft server and WSUS
• Install complete: Installation is completed successfully.

To view the generated alerts using the alert browser:

1. Open the alert browser.
2. Select the ID to view the different types of generated alerts.

To view the generated alerts using the Alerts tab:

1. Select a client from the All Clients list.
2. Go to Alerts > Manage Views and click Add.
3. Select the desired attributes and click Apply.
   The screen displays the list of alerts.