Process Definition Reference

Event reference

Symbol	Name	Description	Properties
	Generic Start Event	(default) Process initial state.	Name ID Input Type Alert (default) Resource
	Timer Start Event	Process initial state. Transition to next process step is triggered by a time event.	Name ID Start Date Ends Never AfternumberOfOccurrences On Recurrence Pattern Minute Hourly Daily Weekly Monthly Repeats Every
	Signal Start Event	Process initial state. Transition to next process step is triggered by a signal event, such as an alert.	Name ID Signal type: Alert Resource Signal event: Created Updated Filter Criteria Start event condition. Example: $attribute1Name =
	End Event	Process end state.	Name ID

Task reference

You must define one of the following task types.

Symbol	Name	Description	Properties
	Send Task	Sends an email notification to the specified destination.	Name ID Input Message Recipient Notification Template Notification Priority VERY_LOW LOW NORMAL (default) HIGH URGENT
	Script Task	Runs an agent-based script or agentless script using Ansible control node. The agent-based task can be implemented using a Python, PowerShell, or shell script.	Name ID Platform Agent (default) Agentless Script Name Resource ID Run As Default user (default) Use the user of the agent service for execution. Other user Use the credential assigned to the resource.
	Service Task	Runs an external, REST API or local, platform-based service.	Name ID Service REST Web Service Platform Service
	User Task	Performs a non-recurring task in the specified time interval, such as clearing log files. When the task runs, a new service desk entity task is created and appears in the assignee/assignee group task list.	Name ID Subject Description Priority Low Normal High Urgent Very Low Due Date In Interval Days Hours Minutes Seconds Assignee Group Assignee

Gateway reference

Symbol	Name	Description	Properties
	Exclusive gateway	(default) Specifies conditional task execution. Use the connector symbol to specify the branching condition.	Name ID
	Parallel Gateway	Specifies concurrent task execution.	Name ID

Connector reference

Symbol	Name	Description	Properties
	Sequence Flow	Connects two components in a directed, sequential workflow.	Name ID
	Conditional Flow	Connects two components in a conditional workflow. Processing continues in the direction of this connector if the specified condition is satisfied.	Name ID Condition
	Default Flow	Connects two components in a conditional workflow. Default processing continues in the direction of this connector if the specified condition is not satisfied.	Name ID